Wellkom bei Luxbrick

Welcome at Luxbrick!

Bienvenue chez Luxbrick

Willkommen bei Luxbrick

Bem-vindo a Luxbrick

 

We are Speaking : English, French, Luxembourg, German and Portuguese

 

We are new on BrickOwl, if you miss anything or have questions, please dont be shy.

 

*IF YOU ENCOUNTER PARTS WITHOUT DIMENSIONS OUR SHIPPING CALCULATOR WILL BE OFF, PLEASE ASK FOR A QUOTE IF THIS IS THE CASE, WE WILL MAKE SURE TO COMPLETE ALL DIMENSIONS*

 

A few guidelines of our store policies:

 

Opening / processing hours / respons time:

Although our shop is open (for placing orders) 24/7 and we try to process orders daily. Depending on the size, holidays, etc. (it's a hobby) processing your order make take longer. So please allow 3-4 days for shipment.

 

 

*Part variations:

We will make your best to differentiate between similar mold types

If you are in need of a certain mould-type, send us a message and we will check them for your order

*Minimum order amount = 0€

We combine lots in ziplocks. Mini-fig and mini-fig parts(Body, legs and heads) will always be packaget separately

 

We dont have additional fees, NO packing fees (covered in the shipping cost) NO Paypal fees!

 

*We accept payments via Paypal and IBAN (bank transfer)!

Payments in Euro only, payments via IBAN or Bank transfer=buyers pay costs when applicable!

Orders over 20€ will be shipped as registered Mail (Track&Trace)

Paypal payments for orders above 50 euro will be shipped insured!

*Credits/Refunds when we miss items in your order, although rare it does happen :)

-When we miss some parts in your order, we will send a refund prior to shipping, in the refund we mentione in detail wich items are missing!

-We DO NOT send alternative parts

-If your order can be shipped in a lower shipping rate because of the weight of missing items, we will also refund the diffirence in shipping costs!

-When paid via paypal, we will send the refund to your paypal account, including the BO ordernumber, description of parts missing and total value breakdown.

-When paid via IBAN, we will send you an email asking for your bank details, as we dont see all required details in your payment.

*Shipping costs and process, and hopefully a nice feedback when all arrived perfectly!

-We are always finetuning the shipping calculator, but it can happen the actual shipping costs are diffirent from the calculator, and paid for!

--If you have paid a less amount then the actual costs, well, your lucky :)

---We will never send you a request to pay for our shipping table misstake, nor do we refund the occasional extra euro paid for shipping!

-We do check emails and questions in the weekends, but not always :)

 

 

Have fun looking in our store!

 

Team Luxbrick

 

Last Updated: 3 Jun 2015